Keep your beloved companion close wherever you go. This paw-shaped faux leather keychain opens to securely hold a small lock of your pet's fur, creating a meaningful keepsake you can carry every day. Lightweight, durable, and available in five beautiful colors—Chocolate, Black, Beige, Yellow, and Red. It's a thoughtful way to honor the special bond you share with your furry friend.
Forever Paw Keepsake Keychain
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Last Updated: June 2026
At Paws in Town, every purchase helps support animal-focused programs and initiatives that make a difference in the lives of animals in need. We want you to love your purchase, and we are committed to providing quality merchandise and excellent customer service.
Returns
We accept returns of unused, unworn, and unwashed merchandise within 30 days of delivery.
To be eligible for a return:
- Item must be in its original condition
- Item must not show signs of wear, washing, or damage
- Original tags and packaging (if applicable) must be included
- Proof of purchase is required
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Personalized or custom-made products
- Limited edition fundraising items
- Gift cards
- Final sale merchandise
Exchanges
If you need a different size or received the wrong item, we are happy to exchange eligible products within 30 days of delivery, subject to inventory availability.
To request an exchange, please contact us before returning your item.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
Please include:
- Order number
- Description of the issue
- Clear photos of the product and packaging
Once approved, we will send a replacement at no additional cost or issue a full refund.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to the original payment method within 5–10 business days.
Please note:
- Original shipping charges are non-refundable.
- Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or shipped incorrectly.
Order Cancellations
Orders may be canceled within 24 hours of purchase, provided they have not entered production or shipment.
After production has begun, orders cannot be canceled.
How to Start a Return
To request a return, exchange, or report an issue, please contact:
Paws in Town Customer Support
Email: support@pawsintown.com
Website: pawsintown.comPlease include your order number and a brief description of your request.
Last Updated: June 2026
At Paws in Town, we are committed to delivering your order as quickly and efficiently as possible. Every purchase supports our mission to create positive impact for animals in need, and we appreciate your support.
Order Processing
Orders are typically processed within 2–5 business days after payment is received.
Please note:
- Orders are not processed on weekends or holidays.
- During special events, promotions, or holiday seasons, processing times may be slightly longer.
- Customers will receive a confirmation email once their order has shipped.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Delivery destination
- Product weight and dimensions
- Selected shipping method
Any available free shipping promotions will be clearly displayed on the website.
Estimated Delivery Times
After processing, estimated delivery times are:
Shipping Method Estimated Delivery Standard Shipping (U.S.) 3–7 Business Days Expedited Shipping (U.S.) 2–3 Business Days International Shipping 7–21 Business Days Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, customs processing, or other circumstances beyond our control.
Tracking Information
Once your order ships, you will receive an email containing tracking information so you can monitor your package's progress.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to:
- Incorrect address
- Incomplete address
- Failure to claim the package
The customer may be responsible for additional shipping charges to resend the order.
Please contact us immediately if you notice an error in your shipping information after placing your order.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us within 14 days of the expected delivery date.
We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
Damaged Packages
If your package arrives damaged:
- Take photos of the packaging and product immediately.
- Contact us within 7 days of delivery.
- Include your order number and photos.
We will review the claim and provide a replacement or refund when appropriate.
