Forever Paw Keepsake Keychain

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Last Updated: June 2026

At Paws in Town, every purchase helps support animal-focused programs and initiatives that make a difference in the lives of animals in need. We want you to love your purchase, and we are committed to providing quality merchandise and excellent customer service.

Returns

We accept returns of unused, unworn, and unwashed merchandise within 30 days of delivery.

To be eligible for a return:

• Item must be in its original condition
• Item must not show signs of wear, washing, or damage
• Original tags and packaging (if applicable) must be included
• Proof of purchase is required

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Personalized or custom-made products
• Limited edition fundraising items
• Gift cards
• Final sale merchandise

Exchanges

If you need a different size or received the wrong item, we are happy to exchange eligible products within 30 days of delivery, subject to inventory availability.

To request an exchange, please contact us before returning your item.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

Please include:

• Order number
• Description of the issue
• Clear photos of the product and packaging

Once approved, we will send a replacement at no additional cost or issue a full refund.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method within 5–10 business days.

Please note:

• Original shipping charges are non-refundable.
• Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or shipped incorrectly.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided they have not entered production or shipment.

After production has begun, orders cannot be canceled.

How to Start a Return

To request a return, exchange, or report an issue, please contact:

Paws in Town Customer Support
Email: support@pawsintown.com
Website: pawsintown.com

Please include your order number and a brief description of your request.

Last Updated: June 2026

At Paws in Town, we are committed to delivering your order as quickly and efficiently as possible. Every purchase supports our mission to create positive impact for animals in need, and we appreciate your support.

Order Processing

Orders are typically processed within 2–5 business days after payment is received.

Please note:

• Orders are not processed on weekends or holidays.
• During special events, promotions, or holiday seasons, processing times may be slightly longer.
• Customers will receive a confirmation email once their order has shipped.

Shipping Rates

Shipping costs are calculated at checkout based on:

• Delivery destination
• Product weight and dimensions
• Selected shipping method

Any available free shipping promotions will be clearly displayed on the website.

Estimated Delivery Times

After processing, estimated delivery times are:

Shipping Method	Estimated Delivery
Standard Shipping (U.S.)	3–7 Business Days
Expedited Shipping (U.S.)	2–3 Business Days
International Shipping	7–21 Business Days

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, customs processing, or other circumstances beyond our control.

Tracking Information

Once your order ships, you will receive an email containing tracking information so you can monitor your package's progress.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to:

• Incorrect address
• Incomplete address
• Failure to claim the package

The customer may be responsible for additional shipping charges to resend the order.

Please contact us immediately if you notice an error in your shipping information after placing your order.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us within 14 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Damaged Packages

If your package arrives damaged:

• Take photos of the packaging and product immediately.
• Contact us within 7 days of delivery.
• Include your order number and photos.

We will review the claim and provide a replacement or refund when appropriate.